Privacy Policy
We at 01 respect the privacy of everyone who visits this website and are committed to maintaining the privacy and security of the personal information of all visitors to this Website.
We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected
We and our affiliates will share/sell/transfer / license / convey some or all of your personal information with another business entity to carry out any business activity or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction conducted on www.ctgshop.com
Collection of Sensitive Personal Data or Information
01 may for the purpose of rendering its services, collect personal information such as:
Name, Gender, Residential / Correspondence Address, Telephone Number, Date of Birth, Marital Status, Social account Information, Email Address or Other Contact Information, KYC Status, Signature and Photograph, Bank account or other payment instrument details.
Transaction Information: We read SMS to retrieve OTP sent by 01 during login or transaction related authentication.
Updating or Reviewing Your Sensitive Personal Data or Information
You may upon written request to us review the sensitive personal data or information provided. 01 shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.
Reasonable Security Practices for Protecting Information
01 uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. 01 cannot, however, ensure or warrant the security of any information you transmit to 01 and you do so at your own risk. Once we receive your transmission of information, 01 makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. To protect your privacy and security, 01 take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from 01, at all times.
Notification Procedures
01 provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website page, as determined by 01 in its sole discretion. 01 reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
Changes to Our Privacy Policy
Please note that this policy may change from time to time. If 01 change its privacy policies and procedures, 01 will post those changes on 01 website to keep you/users aware of what information 01 collect, how 01 use it and under what circumstances 01 may disclose it. Changes to this Privacy Policy are effective when they are posted on this page. Please visit our website to keep yourself abreast of any changes to this policy.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics and Facebook Pixels that collect, monitor and analyze this data.

Return Policy

If you purchased a product from 01, you can request a return. You'll then find out if your product is eligible for a return. You can check your Order history to verify what you've ordered from 01.

Refund Policy

When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return.

The amount will be Credited to the Customer's 01 ID / Bank Account as per Govt. Institution Rules. Necessary Charges will be deducted as per Banks and Stock Exchange's policies.

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General terms and conditions

Before availing of online trading services, according the CSE rules, the Client shall complete the registration process as may be prescribed from time to time. The Client shall follow the instruction given on the website for registering himself as a client.

The Client agrees that all investment and disinvestment decisions are based on the Client's own evaluation of financial circumstances and investment objectives. The Client will not hold nor seek to hold 01 or any of its officers, directors, partners, employees, agents, subsidiaries, affiliates, or business associates liable for any trading losses, cost of damage incurred by the Client consequent upon relying on investment information, research opinions or advice or any other material/information whatsoever on the web site, literature, brochure issued by 01 or any other agency appointed/authorized by 01. The Client should seek independent professional advice regarding the suitability of any investment decisions. The Client also acknowledges that employees of 01 are not authorized to give any such advice and that the Client will not solicit or rely upon any such advice from 01 or any of its employees.

You Agree and Confirm

That you shall use the services provided by us, for lawful purposes only and shall comply with all applicable laws and regulations while using the Product and transacting on the Product.

You shall provide authentic and true information in all instances where such information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found to be false (wholly or partly), we have the right and the sole discretion to reject the registration and debar you from using the services of our Product and/or other affiliated products without prior intimation whatsoever.

Security precaution and password

The Client is aware that 01 Online Trading System itself generates the initial password and that 01 is aware of. The Client agrees and undertakes to immediately change his initial password upon receipt thereof. The Client is aware that subsequent passwords are not known or available to 01.

The Client shall be responsible for keeping the Username and Password confidential and secure and shall be solely responsible for all orders entered and transactions done by any person whosoever through 01’s Online Trading System using the Client’s Username and/or Password whether or not such person was authorized to do so.

The Client shall immediately inform 01 of any unauthorized use of the Client’s Username or Password with full details of such unauthorized use including the date of such unauthorized use, the manner in which it was unauthorized used, the transactions effected pursuant to such unauthorized use, etc.

The Client acknowledges that he/she is fully aware of and understands the risks associated with availing of online trading services through internet including the risk of misuse and unauthorized use of his/her Username and/or Password by a third party and the risk of a person hacking into the Client’s account on 01’s Online Trading System and unauthorized routing orders on behalf of the Client through the System. The Client agrees that he/she shall be fully liable and responsible for any and all unauthorized use and misuse of his/her Password and/or Username and also for any and all acts done by any person through 01’s Online Trading System on the Client’s Username in any manner whatsoever.

Without prejudice to the provisions mentioned herein above, the Client shall immediately notify 01 in writing with full details if: he/she discovers or suspects unauthorized access through his/her Username, Password or Account, he/she notices discrepancies that might be attributable to unauthorized access, he/she forgets his/her password or he/she discovers a security flaw in 01’s Online Trading System.

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Trading, settlement and accounts

The client agrees that all orders placed through the website shall be forwarded by the system to the Exchange. All orders placed otherwise than through the website shall be forwarded by the system to Exchange terminals or any other order execution mechanism at the discretion of 01. In the event that the order is placed during the trading hours, it shall be routed to and executed on the market system.

Online confirmation will be sent to the client by electronic mail or SMS after the execution of the order, trade and this shall be deemed to be valid delivery thereof by 01. It shall be the responsibility of the client to review immediately upon receipt, whether delivered to him by electronic mail or any other electronic means all confirmations of order, transactions, or cancellations. It shall be the responsibility of the client to follow up with 01 for all such confirmations that are not received by him within a stipulated time.

01 shall not be responsible for any order, that is made by the Client by mistake and every order that is entered by the Client through the use of the allotted username and the security code(s) shall be deemed to be a valid order for which the Client shall be fully responsible.

Cancellation or modification of an order pursuant to the client’s request in that behalf is not guaranteed. The order will be cancelled or modified only if the client’s request for cancellation and modification is received and the order is successfully cancelled or modified before it is executed. Market orders are subject to immediate execution wherever possible.

'01' does not make any personal recommendations. The information on our Internet site is provided solely to enable investors to make their own investment decisions and does not constitute a recommendation to buy, sell or otherwise deal in investments. Our services and the securities we offer services on, may not be suitable for all customers; hence you should seek advice from an independent Financial Advisor

Fees and brokerage

The Client agrees to pay to 01 brokerage, commission, fees, service tax and other taxes and transaction expenses as they exist from time to time and as they apply to the Client's account and transactions, and the services that he receives from 01.

A schedule of brokerage, fees and commissions, applicable service and other taxes and other transaction expenses shall be provided by 01 to the Client from time to time upon request by the Client.

Logos

Use of the 01 logo is not permitted on another entity's product or printed materials without prior written consent. To request logo usage, send an email with detailed information about the proposed use to contact at support@01.limited

Password Protection

We give you a unique username and password. You can change your password online at any time. In addition, you can use the Log Off button located throughout the site to securely exit your account without closing your browser.

Governing Law

Transactions between you and '01' shall be governed by and construed in accordance with the laws of Bangladesh, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and 01 or any action at law or in equity arising out of or relating to this agreement or transaction shall be filed only in the Competent Courts of Bangladesh alone and the customer hereby agrees, consents and submits to the jurisdiction of such courts for the purpose of litigating any such action.

CSE Disclaimer

Chittagong Stock Exchange Ltd of Bangladesh is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc, of any of the Rules, Regulations, Bye-laws of Bangladesh or any other laws in force from time to time.

Chittagong Stock Exchange Ltd of Bangladesh is not answerable, responsible or liable for any information on this Website or for any services rendered by us, our employees, and our servants.

If you do not agree to any of the Terms and Conditions mentioned in this agreement, you should exit the site.